We are a friendly and proactive estate and lettings agency, located in the charming district of Little Lever, Bolton, covering the whole of Greater Manchester and beyond.
Our family run business has gone from strength to strength and what started with two best friends, Martyn Holmes and Terry Hannon, in 2007 has flourished. We now have a highly experienced team who can offer our customers a wealth of knowledge in sales, lettings and property management. Without these special individuals, we would not be where we are today.
We are extremely proud of our achievements so far, with several awards for exceptional customer service under our belt as well as featuring on the ever popular: BBC’s Homes Under the Hammer.
Having been established in the community for 16 years, we are passionate about raising awareness and funds for charities that are close to the hearts of those within our local community.
Hannon Holmes are the trusted letting and estate agent for property owners who wish to have their homes valued, residents searching for new properties, and landlords who are seeking to enhance the management of their portfolio.
Our team passes on the advantage of its extensive local knowledge and, for this reason, we have many long term and repeat clients who trust in our services.
Open and honest communication is one of our founding principles and we are always on hand to offer guidance on anything property related in the Greater Manchester area.
So what have we created?
Try to imagine an estate and letting agent covering Greater Manchester who do not come with all the old clichés. An agent who listens to what their customers really want. Welcome to Hannon Holmes.
To speak with one of our dedicated team about any of your property needs, you can call us on 01204 793113 or email info@hannonholmes.co.uk and we will respond as soon as we can.
As a member of The Property Ombudsman Scheme (TPOS) we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a robust complaints process in place.
In the extremeley unlikely event that you feel we have fallen short on our promises, we have the below process for you to follow. The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One – Office Manager
Complaints should, in the first instance, be directed to the Office Manager of Hannon Holmes. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two – Director
If, after you have dealt with the office manager, you remain dissatisfied you may address your concerns, in writing, to one of the Directors. Once they have received your letter, it will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Hannon Holmes Limited
79-81 Market Street
Little Lever
Bolton
BL3 1HH
Or email: martyn@hannonholmes.co.uk
Stage Three – The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Office Manager and the Director, and once you have received a Final Viewpoint letter, you may approach the Ombudsman.
Details of how to do this will be contained within the Final Viewpoint letter we send you as the final response to your complaint or information can be found online at http://www.tpos.co.uk
Please note:
You must make your complaint to The Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
